Customer Experience Executive
- Implement initiatives to realign the focus of company to be customer-centric organization.
- Conceptualizing optimal customer experience journey for all touch points or communications channels and implementation of customer service experience programs.
- Effectively manage operations by leveraging on technology, in-house applications, etc. to resolve customer issues.
- Continuous improvement on all touch points of the customer journey with the organization for excellent customer experience.
- Regularly monitor the performance and compliance of the company standards and policies for customer services and customer experiences.
- Facilitate quality standard operational procedures, specifications, customer channels, etc.
- Provide suggestions and identify opportunity for improvement based on the data analyzed for the department.
- Candidate must possess at least Degree or equivalent.
- Working experience in service quality or customer experience related field in luxury fashion industry.
- Proficient in computer applications, data analysis, digital transformation in customer service operations.
- Strong verbal and written communication skills.
- Pleasant personality and team player, ability to work independently.
Interested candidates kindly send your updated CV to firstname.lastname@example.org.
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