Location: Mont Kiara, KL
Industry: eCommerce (Beauty & Health products)
Position Level: Managerial
Remuneration: pays between RM8,000 to RM10,000 + Interesting Employee Perks!
Employment Condition: 1-yearly renewable Contractual Employment (Potentially converting as a Permanent after 1st year)
About your New Employer:
Our client is an eCommerce company specializing in cosmetics, nutrients and health supplements. Through a “Tele-direct Sales” business model, the client has a strong business presence in multiple countries in Southeast Asia, including Vietnam, Thailand, Indonesia, and Malaysia.
Your New Roles & Responsibilities:
Reporting
- Support and manage the daily operations of the Telesales team to meet sales targets and ensure the operations are in line with the company’s objectives and strategies.
- Monitor and analyze the sales data such as the Priorities, Leads Distributions, Approved Rate (AR) & Average Order Value (AOV) gaps, to improve team revenue and ensure resources are properly allocated.
- Prepare reports of the sales data analysis and ensure that all data are recorded and updated accordingly.
People Management
- Review telesales agents’ performance, identify coaching needs and plan for coaching sessions.
- Call monitoring to identify operations performance, suggest process improvement and minimize errors.
- Be the enabler to keep up the team’s spirit and to support them in achieving sales targets.
- Be the next level of support to resolve difficult cases through guidance and directions.
Performance
- Create appropriate sales scripts/campaigns/promotions info that is attractive.
- Monitor and execute KPI strategies, and ensure the team is on track with the KPI and directions.
- Evaluate “failed deliveries” cases for sales process improvements.
- Work closely with the L&D team to develop training materials.
- Provide input to the senior leadership team on the effectiveness of the current sales strategy and provide necessary improvement suggestions
Criteria to Meet:
- Candidate should have at least 4-5 years experience working in a telesales contact centre, with prior experience handling a team of 50 – 60 Telesales Agents
- Proficient in Bahasa Melayu and English
- Prior experience in product consulting or selling experience from the beauty, banking & finance, telecommunications, insurance, and online businesses will be an added advantage
- Proven records of driving success in the telesales operations
- Possess good people management and people skills
- Energetic, motivating, dynamic, professional
Interested candidates kindly send your updated CV to info@sixdegreeconsulting.com.
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