Location: Kuala Lumpur
Industry: Cloud & Edge computing solutions
Our client is a world-leading Content Delivery Networks provider.
Role: Saas Tech Support
Position Level: Junior to Senior Engineer positions available
Basic Salary: pays up to RM7,000
Responsibilities:
- To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.
- Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7
- Work closely with cross-functional teams to coordinate problem resolution
- Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
- Evaluate customer needs to suggest upgrades or additional features
- Record and maintain knowledge collected from each issue in a central location.
- Other duties as required.
Requirements:
- Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
- Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure
- Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
- High level of analytical and problem-solving skills
- High level of organization skills, attention to detail and an ability to multi-task
- Required language(s): English and Mandarin spoken & written (optional) skills.
- Fresh Graduates are welcome to apply.
- Must be able to work in rotating shifts. Shift patterns:
- 12-hour shifts (8am-8pm / 8pm-8am)
- Max. 14 days working/month
- 2 Off-days for every 2-3 days’ work shifts
Perks: Replacement Leaves/Encashment for work shifts on Public Holidays/Weekends, Remote working options, Stocked up Pantry, Company Insurance Coverage, Career Development
Interested candidates kindly send your updated CV to info@sixdegreeconsulting.com.
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