Customer Service Specialist

Position: Customer Service Specialist

Reports to: Customer Service Team Lead

Salary budget: RM 4000 – RM 5000

Responsibilities:

Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on Company’s products and services.
Provide exceptional services to all customers and Brand Partners who walk-in to the Experience Centre.
Provide first contact resolution as per the standard operating procedures (SOPs).
Follow-up on all other enquiries, issues, and concerns, and to provide a response in a timely manner.
Meet monthly key performance indicators (KPIs).
Communicate with key stakeholders when necessary.
Ensure communications with Brand Partners and team members are done in an accurate, timely, and effective manner.
Participate in company events as and when required.
Other duties and responsibilities as assigned by your superior.

Requirements:

Minimum 2 years of working experience in a customer service industry with sound customer service etiquette.
Excellent written and verbal communication skills, including active listening.
Proficient in English and Bahasa Malaysia, Chinese language proficiency is a plus.
Ability to handle and resolve customer enquiries via e-mails, calls, live chat and face-toface interactions.
Willing to take on ad-hoc tasks assigned.
A team player, reliable, punctual, and self-motivated.
Multitasking ability is a must.
Proficient in computer skills with intermediate knowledge using Microsoft Office tools.

Interested candidates kindly send your updated CV to info@sixdegreeconsulting.com.

For more updates on job opportunities:

Jobs