Location : Petaling Jaya
Salary up to : RM10,000.00
Responsibility:
- Develop and prepare departmental strategy(s) to support company strategy.
- Combine business rules, policies, processes, and resources (human and otherwise) to achieve departmental strategy.
- Design, review business rules and implement processes and to have such documented in an appropriate manner.
- Develop, recommend, and implement the budget and monitor and control the approved budget for the department
- Actively seek opportunities for improvement in business rules, systems, and processes.
- Implement and execute on decisions on business rules, systems, and processes.
- Ensure prompt and efficient service within SLA’s
- Take ownership of individual client data and implementing support strategies to maintain and utilize data.
- Ensure Compliance with BNM, LIAM, statutory bodies, Company Guidelines, Service Level Standards and Client Charter.
- Maintain and manage departmental governance registers such as Risk and Compliance Registers, Audit Registers, complaints register etc.
- Actively involved in SDLC of the departmental projects for new implementations/change requests and Defect issue management and ensure that allocated tasks are timely/efficiently and effectively completed.
- Collaborate among the sales teams and other departments to ensure efficient and smooth operational deliveries.
- Collaborate with the external service providers that involves in the operational processes with appropriate communications to ensure efficient and smooth operational deliveries.
- Exercise leadership, guide, coach and motivate staff to achieve individuals’ potential and strategic and operational objectives
- Undertake any other task assigned by the Superior.
Requirements:
- Possess a minimum Degree of relevant discipline / Diploma with minimum 4 years’ experience in Corporate Operations in a problem-solving position.
- Familiar with BNM, LIAM and other statutory and supervisory bodies policies and guidelines.
- Excellent written and verbal communication skills in English.
- Strong customers handling skill, Interpersonal, collaboration, management skills, good presentation, and negotiation skills.
- Knowledgeable in insurance products and services.
- Ability to understand, appreciate and maximize utilization of IT and digital technologies.
- Understanding Strategic Management, Sales and Service and Human Relationship.
- Comply with PDPA, TCF, AMLA including compliance to BNM, LIAM and various Guidelines applicable.
Interested candidates kindly send your updated CV to info@sixdegreeconsulting.com.
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