Operations Manager

Job Description:

Manage daily operation activities (Order and customer management) and work procedures.
Provide quotations as requested by a direct inquiry from customers.
Efficiently handle customers complaints & requirements and recommend corrective action plans.
Build and maintain close relationship with customers, operations, sales, and accounts department.
Developing new vendors, building vendor relationships and managing processes with vendors.
Ensure shipment requirements are met and jobs are completed within the prescribed KPI limits.
Validate delivery of export documents are timely and accurate first time.
Set expectations on task completion and ensure tasks are completed prior to set deadlines and evaluate performance.
Responsible for correct and timely provision of all freight documentation to customers.
Manage daily administration (order management for house account customers, deliveries, etc) to ensure operational activities are carried out effectively and efficiently in a timely manner to meet customer requirements.
Investigate and action on all non-conformance and recommend corrective action plans, exceptions and problem escalation.
Supervise work of all team members and provide appropriate training as needed to ensure achievement of all set goals.
Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.

Requirements:

Candidate must possess minimum Diploma holders and above.
At least 7 years of experience in freight operation and 2 years in supervisory position.
Result oriented, pro-active and possess a positive work attitude.
Ability to multi-task, and work under pressure and tight deadlines.
Preferably Supervisor / manager specialized in freight forwarding industry or equivalent.
Knowledge of Air and Ocean Freight operation.
Understand diversity and working with different cultures.
Persistent self-starter who is excited to guide across functional team through complex analysis.
Able to work in an agile in a fast-paced working environment. Must be a strong team player, hardworking, work on demand & hands-on.

Interested candidates kindly send your updated CV to info@sixdegreeconsulting.com.

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