Section Head, Leadership & Personal Effectiveness (Agency Training)

Teams Development & Management

Develop and manage Trainers with care and respect
Trainers grooming in terms of personalities, knowledge, skillset, and create healthy competition environment
Ensure Trainer’s capabilities before sent out for training
Ensure Trainers attend training and enhance knowledge throughout
Encourage and promote positive and healthy working culture in MLA
Fair treatment to be given to each of the trainers e.g.: in terms of guidance, learning, coaching, enhancement, etc.

Program Design and Development

Practices using up-to-date statistics; conduct focus group sessions by analyzing their gap through TNA.
Identify training needed for different segmentation and ensure growth in terms of production and number of new recruits after each training is conducted.
Designs and develops training program, training material, script, workbook, facilitator’s manual tracks and monitors training outcome.
Plans and rolls out new training programs align with company direction and objective.
Prepare agency planning related program and conduct review minimum twice a year to achieve optimum result.
Improves existing programs with changing business needs
Discuss and collaborate with Head of MLA before and after design of module and obtain prior approval to proceed with the program.
Ensure all the trainers are given TTT before the module is rolled out.

Training & Quality Assurance

Plans and deploys training calendar (EYE) — for weekly webinars and monthly classroom training beforehand and communicate the training plotted to all the trainers
Manages and administers training shared folder and ensure all the updated training module is up to date with obtain approval from each stakeholder
Manages and administers all leadership related program and increase the skillset.
Responsible to strategically plan & achieve the completion rate of eLearning for CPD purpose and Mandatory eLearning together with ATD team.
Responsible to have 100% completion rate of UM & CAM mandatory training
Manages and administers BSC training conducts online and classroom training sessions and work with Head of MLA to provide data as at requested on all the BSC related matter – collaboration with ATD
Promotes blended learning methodology
Responsible to digitalize our training from time to time to align with overall company direction
Provide active support e.g.: coaching, action planning & follow-up after training to ensure learning application, knowledge retention and support the generation of new prospect leads.
Ensure all the SOPs of training is updated on timely basis and assist in audit as at when it is needed
Carries out Train-The-Trainer Session
Compiles post training evaluation and feedback
Supports agency force on agency management and provide guidance as at when it is necessarily required

Strategic Planning and Projects

Supports the execution of business projects, maintains project documentation and communications
Supports digital transformation project and its implementation and collaborates with all the faculty / team internally and overall division
Reports and updates on each program
Assist in preparation of management reports, meeting slides, and provide data accordingly as required by superior
Carries out ad-hoc tasks as assigned by superior/ management from time to time.

Interested candidates kindly send your updated CV to info@sixdegreeconsulting.com.

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